How to Cancel Verizon Home Internet

After two-and-a-half years with Verizon Home Internet, I decided to switch to T-Mobile Home Internet because I got a better price as a Mint Mobile customer. Other than price, I was actually pretty satisfied with Verizon.

I wanted to cancel and return my equipment in person to minimize any possibility of it getting lost in the mail. But unfortunately, that is not possible with Verizon (I checked with a store).

Next, I went to Verizon’s website. There was no automated way to cancel; you had to get on chat to cancel. After waiting about 15 minutes on chat, I got connected to a human.

Here We Go

The first thing they asked is why I was canceling. When I told them I found a cheaper price, they asked me how much it was (in my case it was $35). Upon hearing that, they offered me a price of $30 to stay! I asked them how long that price would be good for, and it was only a year, whereas with T-Mobile, I had a three-year price lock at $35. Three years at $35 was better than one year at $30 and two more at $50 (what I was paying for Verizon), so I stuck to my guns and said I wanted to cancel.

But, that gives you an idea of how much leverage you have when you threaten to quit! I guess I could just call Verizon each year to keep the $30 price, but I didn’t want that hassle.

The agent accepted my answer without protest and we proceeded with the cancellation process. They then instructed me over chat to take my gear to a nearby UPS store. There was no return ticket, shipping label, or even a shipping confirmation number; I was supposed to just take it and UPS would know what to do with it.

Returning the Unit

Not having any identifying paperwork to go with my gear felt fishy to me, but I went ahead and took the gateway to the UPS store as instructed. There, they took it out of the original box that I had packed it in and scanned the barcode on the bottom of the unit. So that’s how they track it!

They took the cube and the power supply, then gave me a printed Verizon Equipment Return Receipt. That is very important! Don’t leave the store without that!

Billing

Throughout the process, it was unclear what the billing period was and when the cutoff dates were for each payment. In the end, I got billed for one additional payment after I had turned in the equipment, which felt off, but I decided not to make a big deal out of it. After that, my account balance went to zero and the billing stopped.

Conclusions

Overall, the cancellation process for Verizon Home Internet was not bad (especially compared to some of the legendary stories I’ve seen about cancelling Spectrum). I wish it could have been done without having to talk to anyone, but the person I got connected with on chat was not pushy at all and was quite efficient in cancelling my account.

The UPS return process seems to happen purely through the tracking of the barcode on the unit itself.

My biggest complaint is that, like I said, I felt like I got billed one extra cycle but perhaps that is just because I canceled toward the end of my billing period. Who knows?

Overall, it wasn’t a horrible cancellation experience. How was your Verizon cancellation experience? Please leave a comment below.